Exponential Business and Technologies Company (EbatcoTM)
| 2026/8/4 | Dr. Dehua Yang, President of Exponential Business and Technologies Company (EbatcoTM) |
Dr. Dehua Yang, President of Exponential Business and Technologies Company (EbatcoTM) and the interviewer from Kyowa Interface Science (from left).
Our strategic sales partner in the USA, Exponential Business and Technologies Company (Ebatco™), is a premier nanotechnology service and development company.
At the heart of Ebatco’s operations is a profound commitment to international prosperity through technological innovation, international trade, and mutually beneficial business relationships. By offering a broad range of first-class products and services worldwide, Ebatco continues to serve as a vital bridge in the global technological community.
In addition to their role as a sales and technical support partner of Kyowa, Ebatco utilizes a wide array of analytical and testing instruments, including Kyowa products, to provide advanced contract lab services, demonstrating their deep technical understanding of Kyowa's measurement devices and maximizing their support to existing and potential customers. We sat down with Dr. Dehua Yang, President of Ebatco, to discuss our long-lasting partnership and his vision for the industry's future.
Vision and Mission: Maximizing Technical Potential
――― What is the core mission of your business?
Dr. Yang: Ebatco was established in 2007 with a vision to provide a one-stop shop solution for industrial needs in nanotechnology. It is still Ebatco’s business focus today to provide technical consulting at the top level for nanotechnology implementation strategies, contract lab services at the middle level for clients with tangible nanotechnology needs and material analytical and testing problems to solve, and nanotechnology enabling products as a final step for clients who are ready to take nanotechnology in-house.
The Origin of Our Partnership
――― Our partnership has spanned many years
Dr. Yang: A partnership between Kyowa and Ebatco was formed due to the needs of both sides at that time: Kyowa was in the market seeking a sales representative in the USA, and Ebatco was seeking manufacturers to represent. That was how both companies found each other. As to why we developed the initial mutual interest into a partnership, I personally think there were many factors at play. From the Ebatco side, we were attracted to Kyowa surface and interface scientific measurement instruments because they fit into our nanotechnology-enabling product portfolio. To date, contact angle meters remain very important for the surface characterization of solid surfaces modified with nanotechnology, such as nanostructuring/patterning and nanocoating. In addition, the Kyowa micro contact angle meter, by design, can generate pL-nL drops for micron-sized area wettability measurements. The well-known high quality of Japan-made products would have been another factor prompting Ebatco to sign a representation agreement with Kyowa.
▲Kyowa micro contact angle meter in Ebatco's laboratory
Strategic Value in Contract Testing: Supporting Flexible Solutions for Clients
――― You have a wide range of advanced analytical instruments. What is the strategic advantage of offering contract measurement services with such a diverse lineup, and how do our instruments contribute to the high standards of data reliability your clients expect?
Dr. Yang: Ebatco contract lab services are ISO/IEC 17025:2017-accredited in the scientific disciplines of Chemical, Mechanical, Metallurgical, and Thermodynamic. The lab services support customers who need time to explore the instruments' applicability to their specific needs. Our customers may also need to learn and develop operating procedures, wait for the capital equipment budget to become available, or simply want an accredited, independent lab to satisfy their customers’ demand for such services. Kyowa’s advanced, high-quality, and reliable instrument products support Ebatco in the areas where liquid-liquid, liquid-solid, and solid-solid interactions need to be studied and analyzed.
▲Kyowa Instruments Empowering Our Lab Services
Memorable Experiences: Exceptional Quality and Unmatched Reliability
――― Throughout our long relationship, what is the most memorable moment or experience you’ve had while using our instruments? Was there a time when our technology particularly impressed you or exceeded your expectations?
Dr. Yang: As I have mentioned before, Kyowa products in general have outstanding high-quality, ease of use, and an intuitive user interface. Although we have had a contract to provide certain types of repair services for Kyowa products locally in the USA, we have not performed any on-site repair services in the past 18 years. This was unexpected, and it is a personal experience and an excellent testament to the exceptionally high quality and reliability of Kyowa products.
Once again, the micro contact angle meter is an amazing tool for microscopic contact angle measurements of many critical industrial and academic applications and studies. I like it so much as a sales rep and a scientist, and I wish I had more time to use it!
Strengthening the Bond: Building Trust Through Cross-Border Collaboration
――― Providing consistent, high-quality support across borders can be complex. Looking back at our collaboration, how do you feel the seamless communication between your team in the US and our technical team in Japan has strengthened the trust our customers place in us?
Dr. Yang: Great communication is critical for providing business, sales, and operational support to the customers in the USA. We highly appreciate Kyowa staff and executives’ unwavering support and dedication to the collaborative success. Their response to our inquiries is consistently exceptionally fast and thorough, allowing us to maintain seamless communication despite the time zone difference between Japan and the US.
In cases where I needed help during installation and training in the field, I often received support from a whole team via phone and video calls, which has given me confidence in Kyowa's support and has also led to a high level of customer satisfaction.
Future expectations
――― As we look to the future and continue to grow together in the US market, what kind of continued partnership and support do you expect from us to best serve your customers’ evolving needs?
Dr. Yang: The Kyowa customers in the USA are genuinely happy with the products, services, and support provided through Kyowa’s English-speaking staff members as well as Ebatco’s sales and technical support representative. We look forward to our continued support for Kyowa and to more customers taking advantage of Kyowa’s advanced, high-quality products through both direct instrument manufacturers and local sales rep support. Keeping up with technological advancements and developing and improving products that are best suited to clients’ needs are two things I think would be very helpful for future success!
Ebatco's Website: https://www.ebatco.com/
Ebatco's LinkedIn: https://www.linkedin.com/company/ebatco/
[Related Instrument] Micro Contact Angle Meter MCA-4
A specialized tool that generates pL to nL droplets to evaluate micro-scale wettability, supporting advanced surface characterization for our clients' nanotechnology applications.