Service & Support
After Sales Services
If you purchase Kyowa's products through Kyowa's local sales partners listed in the web page section "Where To Buy", our authorized distributors or sales representatives are available for technical support and purchase of consumable parts with necessary instructions. For further details, please contact your local distributor or sales representative anytime. For customers who purchase Kyowa's products directly, we will provide the necessary information and technical support via e-mail or phone.
We maintain the necessary parts for repair for seven years after the end of sales of the models.
Please Contact Us if you would like to order repair and calibration services.
Showrooms
Most of our measuring instruments and their peripheral equipment/accessories are ready for demonstration in our showrooms located at our head office in Niiza, Saitama, Japan, less than one hour by local train from central Tokyo.
The showroom models are used for demonstration to visitors and for conducting test samples for customers. If you have the opportunity to visit Japan, we would very much appreciate it if you could find the time to visit our showroom.
Please Contact Us to make a reservation in advance.
Complimentary Sample Testing
We offer a complimentary service for testing a limited number of samples for your evaluation and purchase decision-making. We highly recommend sending us test samples so we can help you improve your decision-making process.
Please Contact Us or your local distributor or sales representative for details on the service. "Where To Buy"
Contract Testing and Measuring Service
We offer our customers our expertise as a contract testing and measuring service. This service is convenient for customers who need to measure data temporarily or may be planning to purchase the instrument in the future but need time to budget for it. The costs depend on the instrument used, the number of samples, and the measurement conditions.
Please Contact Us or your local distributor or sales representative for details on the service. "Where To Buy"
Visit our Virtual Showroom
to learn more about our company's products