Customer Support

At Kyowa Interface Science, our relationship with customers truly begins after installation. We have enhanced our comprehensive after-sales service to ensure that every instrument operates safely and provides the reliable data your research demands.

To maintain peak performance and prevent technical disruptions, we recommend periodic inspection and calibration once a year. This proactive approach ensures your instruments perform with the same precision on day 1,000 as they did on day one.

Calibration

Generally, calibration checks whether the product deviates from the standard value. At our company, we not only perform calibration work but also calibrate equipment after diagnosing its condition, ensuring calibration results are reliable.

We have specialized technical staff who can also guide you on repairs and maintenance as needed.

Inspection & Calibration

During our company's inspection and calibration, we assess the device's condition, including the machine's operation and the software's communication state, and perform calibration after confirming there are no abnormalities.

If a problem is found during the inspection, the reliability of the calibration results will be compromised, so we will prepare a separate repair estimate and perform the calibration after the repairs, as requested by the customer. In addition, we can issue calibration certificates and a traceability system, ensuring security and reliability.

Keeping it for transportation or on-site work is also possible, depending on the use case.

Repair

If the equipment has a problem, our professional staff will diagnose it and propose repair details.

After the repair, we will inspect the product based on our internal shipping standards and deliver it to the customer in a condition that can be used with peace of mind.

Maintenance

We also offer maintenance services to assess the status of equipment and prevent problems from occurring. During regular calibration and inspection, you can prevent problems by adjusting and greasing each driving part and replacing consumable parts.

Overhaul work, such as disassembly, cleaning, lubrication, and adjustment, is also possible.

Product Support Period

Even during the support period, we may not be able to provide repairs if parts become difficult to obtain due to discontinuation or if a redesign is required.

When we receive a repair inquiry, we will ask you about the symptoms and check the possibility of repair based on the state of the failure and the remaining parts.
If repair is possible, we will keep the device and submit an estimate.
However, we ask for your understanding in advance that the repair may not be completed depending on the confirmation results after receiving it.

We will continue to provide inspection services even after the stock of repair parts expires.
Problems may sometimes be found during inspections, but repairs may not be possible. Thank you for your understanding.

Contact Information

If you have any other questions or concerns, don't hesitate to get in touch with us anytime.
Please provide the "Product Name" and "Customer ID" to ensure smoother guidance when contacting us.

Overseas Sales Division