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Service / Support

After Sales Services


If you buy Kyowa's product through Kyowa's local agents listed in the webpage section
  "Where to buy", the agent is available for technical support and purchase of consumable parts with necessary instructions. For additional details please contact the agents anytime.
For customers who buy Kyowa's products directly, we will directly provide the necessary information and technical support via e-mail or phone.

We maintain the necessory parts for repair for 7 years after the end of sales of  the models.  Please contact us if you would like to order repair and calibration services.

  Services after sales


Most products and their peripheral equipment / accessories are ready for demonstration at the showroom located in our head office in Niiza, Saitama, Japan. The showroom is less than one hour by local train from central Tokyo.
The showroom models are used for demonstration to visitors and conducting test samples for customers. If you have the opportunity to visit Japan we hope you can find time to visit our showroom. Please "contact us" to make a reservation in advance

Complimentary Sample Testing


We offer the complimentary service of testing limited numbers of samples for your
evaluation and purchase decision-making. We highly recommend sending us test samples to aid in your decision making process. Please contact us or our local agent for details of this service. "Where to buy"

  Complimentary Sample Testing

Contracted Test and Measurement Service


We can be hired to perform your test and measurement for you. This service is convenient for customers who need to measure data temporarily or who may be planning to purchase the instrument in the future but need time to budget for it.
The costs are dependent on the instrument used, the number of samples, and measurement conditions. Please contact us or our local agent for details of the service. "Where to buy"

  Contracted Test and Measurement Service